FAQs

What is your return policy?

Canvasez offers a 100% Love Guarantee!

You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 60 days of purchase!

If you would like to return or exchange your order or if there is an issue with the print you received, please email us at info@canvasez.com order number and the product you would like to return or exchange to receive a free return shipping label.  

We will process your refund or exchange order once your return has been received.  

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped.

When will I be refunded for my return?

Your refund will be processed once your return has been received.

My order was damaged in transit!

No worries. See our section for instructions on handling shipping and order issues.

Shipping & Delivery

When can I expect to receive my order?

Our items are made to order by hand and can take between  7 -30 days to assemble and ship.  

Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page. 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

Does Free Shipping apply to all orders?

yes

Do you ship internationally?

canvasez.com  ships internationally!  Shipping prices may vary based on size and location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

Why am I being charged extra by customs?

International taxes and duties are not included in your order and will need to be paid before delivery.  The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected . 

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at  info@canvasez.com 

Product Details, Hanging & Care Guide

What sizes available for purchase?

Size, shape, and orientation may vary by print.

Can I customize the art you offer for sale?

Unfortunately, we cannot modify our product images. 

Do you have an inventory of prints?

All of our artwork is made to order.  We do not carry an inventory of products.

Can I purchase an unstretched canvas?

Unfortunately, unassembled prints are not available for purchase at this time.

Can I buy a digital copy of the image?

We are unable to offer any digital copies for sale.

Custom Art

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What file format images can I upload to Photos to Art?

You may upload photos that are formatted as “jpg”, “tiff”, “pdf”, “png”, or “gif”

Where can I see the sizes?

Once you have uploaded your photo and created an account, you will be taken to a page to select your options.

Order Processing and Payment

Can I place an order by phone or email?

For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at info@canvasez.com and we can help with troubleshooting the issue.

Can I leave the product in the cart and come back later?

Yup! Take your time and we'll make sure it stays in the cart. You can also add the piece to your “Favorites”!

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

Can I order the art piece in a custom size?

Unfortunately, we do not offer custom sizes for our products.

How can I pay for my purchase?

We accept the following forms of payment:

• PayPal
• Credit Card: Visa, MasterCard, Discover, and American Express

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

How do I create an order?

• Select the image and size you prefer and select “add to cart”.
• Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.
• Review your shopping cart to ensure you selected the correct images and sizes.
• If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”
• Select the “Checkout Now” or “Checkout With Paypal” (if you are using Paypal to pay for your order) option to checkout.
• Use existing, update, or add new shipping and billing addresses.
• Enter preferred payment details and select “Place Your Order”, to complete your purchase.
• Choose to “Create an Account”, “Checkout As Guest” or “Checkout with Paypal”.  Please note: Customers who checkout as a guest will not be able to view their order status, even if an account was created after purchase.
• Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.
• Select “Place Your Order” to complete your order.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

When will I be charged?

All orders will be charged in full at the point of purchase.

Which currency are your items priced?

Our items are priced Euro, Britsh Pound and US Dollar.